AI-powered online service for global customers
From AI answers and multilingual translation to omnichannel messaging and team collaboration, OrchLink keeps pre-sales, support and after-sales conversations moving in one workspace.
Always available · natural communication · one connected team
Routine questions skip the human queue
Across time zones and peak hours
Serve global customers in familiar languages
Full context moves with the conversation
Give time back to customers and teams
OrchLink handles frequent questions, translates multilingual messages and keeps service consistent — helping customers get answers sooner while your team focuses on judgment, empathy and relationships.
Common questions receive immediate AI assistance without waiting for an available agent.
AI handles frequent questions while people focus on complex and high-value conversations.
Customers write in their language while your team works in the language they know best.
AI + human collaboration
Automate routine questions and hand off complex conversations
One customer-service workspace
OrchLink detects language and intent, uses approved knowledge to respond, and passes the complete context to the right agent whenever human expertise is needed.
Of course. I have captured your request and translated the conversation for our team. I will now connect you with the right sales specialist.
Transfer customer details, translations and the full conversation together
AI answers, multilingual translation, omnichannel messaging and team collaboration for every customer touchpoint
Powered by advanced language models, it understands intent and answers most frequent questions around the clock. It asks for missing context and hands complex requests to people.
Translate 200+ languages in real time and refine each message for its conversational context. Your team works in a familiar language while customers receive natural local responses.
End-to-end encrypted transport protects customer conversations and supports stable global access. Advanced plans can add direct connectivity for mainland China.
Bring website widgets, mobile apps, standalone chat links and channels such as Telegram into one workspace instead of switching between platforms.
Coordinate multiple agents, use internal conversations and transfer complex cases with full context so customers never need to repeat themselves.
Welcome messages, suggested questions and proactive invitations start useful conversations and guide interested customers to share contact details and requirements.
Enterprise extensibility and security
From modular integration and OEM branding to private deployment and access controls, OrchLink fits into existing systems while keeping critical data within defined boundaries.
Open architecture
Connect channels, customer data and business systems through standard interfaces, reducing the complexity of third-party integration and custom development.
Brand experience
Configure the logo, theme colors, dedicated domain and client interface around your brand for a consistent customer experience.
Data security
Deployment boundaries, access scope, transport and storage can be configured around enterprise security requirements.
Deploy in an enterprise-owned or designated environment to support internal data-governance requirements.
Allow only approved IP ranges and block unauthorized network access to the workspace.
Encrypt messages and documents in transit to reduce exposure of sensitive information.
Protect conversations, database messages and server-side files with encryption-at-rest policies.
Multi-agent collaboration
The general assistant understands and routes each request while specialist agents handle the business details. Customers never need to figure out who to ask.
Handles product details, usage, comparisons and availability, clarifying missing needs before answering from approved information.
Uses measurements, usual size and fit preferences with brand sizing information to provide a practical recommendation range.
Checks current promotions, gifts and discount rules against the latest business information, handing off uncertainty instead of guessing.
Explains guarantees, return policies and service boundaries with clear next steps while avoiding unsupported commitments.
Checks orders, shipping and delivery status, asks naturally for missing details and hands exceptions to people with full context.
Detects sensitive, non-compliant and high-risk content, applies safety policies first and routes complaints or risk cases to the right team.
These built-in agents cover retail and customer-service workflows; other industries can extend them with their own knowledge, processes and system integrations.
Grounded in business data, clear about uncertainty, and ready to hand off when people are needed
Understand what customers need
Fewer back-and-forth questions
Recognizes intent, language and urgency, then asks only for the information required to move the conversation forward.
Know when not to answer alone
Boundaries + human handoff
When a request is uncertain, risky or needs human judgment, OrchLink stops guessing and passes the conversation context to your team.
Find answers in real business data
Knowledge · service policies · customer context
Checks approved information in your existing systems before replying, reducing manual lookup and preventing unsupported answers.
Connect knowledge and your team, validate the experience, then expand channels and automation
Start with your website or most-used customer channel and define clear service and human boundaries.
Add product documentation, FAQs and service policies so AI can answer from approved information.
Validate answers, clarification and handoff rules against historical and typical questions.
Run in a limited scope first, then add scenarios, channels and automation based on results.
Integrations
Bring customer messages and business information together through web widgets and APIs — without rebuilding your service stack for AI
Examples of common tool categories that can be evaluated for integration; exact scope and method are confirmed per project
OrchLink apps
Keep conversations, customer context and team collaboration in sync across mobile and desktop. Choose your platform and serve customers wherever work happens.
Installer and app-store links will open with the official release. Contact us to request an early test build.
Control and trust
Limit the first use case and data scope, review real conversations, and expand only when the result is ready.
Answers rely on knowledge, service policies and business data authorized for the project.
Clarify missing facts and hand off requests outside the agreed boundary.
People can take over without asking customers to repeat what they already shared.
Test one frequent topic first, review the outcome, then expand automation.
Start with one frequent, well-defined topic on your website or busiest customer channel — ideally the one consuming the most team time.
It asks for missing information, and stops guessing when a request is risky, out of scope or needs human judgment. The conversation context can then be handed to your team.
It can use web widgets and existing APIs for customer messages, knowledge and business information. Exact support, implementation effort and rollout are confirmed during the demo and project assessment.
No. Start with a limited use case while keeping your current human workflow, validate the result, and expand only when it makes sense.
The AI can understand and generate multiple languages. The current site and priority experience are optimized for English and Chinese; additional languages are validated for terminology, business rules and service quality before each market rollout.
Bring one time-consuming customer question and we will tailor the demo to your workflow.
Book a demo